FAQ
Check out the most common questions our customers ask.
How long will it take for my order to be shipped and when will I receive it?
Depending on the product and availability, orders are usually shipped the same business day or within 1 to 2 business days.
In rare cases, unforeseen delays may occur due to high demand or logistical issues.
Once shipped, delivery typically takes 4 to 7 days.
If a longer delivery time applies to a specific item, this will always be clearly indicated on the product page before you place your order.
Do you ship overseas?
Yes. We deliver to the United Kingdom, France, Germany, and the Netherlands using reliable courier partners.
Available shipping options and delivery times are shown at checkout based on your location.
What payment methods do you accept?
We accept the following secure payment methods:
- Credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club)
- Shop Pay
- Apple Pay
- Google Pay
- Meta Pay
- PayPal
All available options are displayed during checkout.
Are your products true to size?
Yes. Most of our styles fit true to size.
We recommend checking the product description for specific fit details. If you prefer a more relaxed fit, sizing up may be a good option.
What is your return policy?
We offer a 30-day money-back guarantee on all eligible items.
Returned items must be unworn and in their original condition.
Full details can be found in our 30-Day Return Policy at the bottom of the website.
What is your cancellation policy?
You may cancel your order for a full refund as long as it has not yet been processed or shipped.
If you wish to cancel, please contact us as soon as possible at:
Once an order has been shipped, it becomes subject to our 30-day return policy.
What should I do if my product is damaged?
Please inspect your order as soon as it arrives.
If there is visible damage, note it on the delivery slip if possible.
If the package appears damaged before opening, write “suspected damage” on the receipt.
Please email clear photos of the issue to support@kalloslondon.com. and we will arrange a replacement or refund.
How do I place an order?
Placing an order is simple:
- Select your item and click “Add to cart”
- Proceed to checkout
- Enter your shipping and billing details
- Complete payment
You will receive confirmation once your order is placed.
How will I know when my order is shipped?
After placing your order, you will receive an order confirmation email with your payment and order details.
Once your order leaves our warehouse, a shipping confirmation email with tracking information will be sent to you.
Will I receive an order confirmation by email?
Yes. An order confirmation is sent to the email address provided at checkout.
We recommend keeping this email for your records.
Can I modify my order?
Yes. You can modify your order free of charge as long as it has not yet been processed or shipped.
To request a change, please contact support@kalloslondon.comas soon as possible.
If there is any price difference, it will be refunded or charged accordingly.
