Payment Policy

Thank you for shopping with us! Please take a moment to read our payment terms so you're clear on the rules that apply to transactions made through our website. If anything comes up, our customer service team is here to help — just reach out via our contact page.

Accepted payment methods

We currently accept the following:

• American Express
• Apple Pay
• Google Pay
• Mastercard
• Shop Pay
• Visa
• PayPal

Payment security

Keeping your payment secure is our highest priority. We use industry-standard encryption to protect your personal and financial details throughout the checkout process.

Payment processing

Payments are taken at the moment you place your order. Once your payment has gone through successfully, you'll receive a confirmation email with your order details.

Currency

All payments on our website are processed in GBP.

Failed transactions

If your payment is declined or doesn't go through:

• Double-check that your card details or payment account information were entered correctly.
• Contact your bank or payment provider for more information.
• Still having trouble? Get in touch with our support team and we'll be glad to help.

Refunds and disputes

For anything relating to refunds, exchanges, or disputes, please refer to our Return & Refund Policy: https://www.kalloslondon.com/policies/refund-policy

Further questions

Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM. If you run into a problem, contact us and we'll respond within 24 hours.

• Email: support@kalloslondon.com
• Phone: +447446188546
  
• Address: Banbury Point, 1 Cording Street, London E16 6TT, United Kingdom