FREE DELIVERY

At Kallos london, we always offer free standard delivery on all orders, with no minimum purchase and no exceptions. Some customers may even qualify for a free upgrade to express delivery .

CAN I CHANGE MY ORDER?

Due to our commitment to fast delivery, orders are automatically processed every 30 minutes after confirmation. Therefore, it is not possible to modify an order once it has been placed.
However, if you accidentally ordered the wrong item, you can request a return in accordance with our return policy.

To ensure successful delivery, please make sure your delivery address is correct and complete. This includes proper abbreviations, street, building, or apartment numbers, and any routing information.
Please note that we are not responsible for packages lost, misdirected, or undelivered due to an incorrect address entered during checkout (see our Terms and Conditions).

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped directly from one of our many national or international warehouses , with a processing time of 1 to 2 business days .
Once shipped, one of our delivery partners will pick up your package for the fastest possible delivery, depending on the option chosen. Delivery times
may vary depending on the destination country and the selected shipping method.

Please do not hesitate to contact us if you have any questions regarding your order.

DELIVERY TIME

Shipping options and delivery times vary depending on the originating warehouse and the destination country. Here are the applicable delivery times for the United Kingdom:: Delivery in 5 to 7 working days , plus 1 to 2 working days for processing .

IN CASE OF DELIVERY DELAY

If you experience a delivery delay for any reason, please contact us.
We are committed to finding the best solution.
If your package arrives late, you can request a refund of the delivery charges or a discount voucher .
Contact us, and we will offer you the most advantageous option based on current promotions.

WHY ARE MY ITEMS ARRIVING IN SEPARATE PACKAGES?

If you have ordered multiple items, they may be shipped separately from different warehouses to expedite delivery .
In case of high demand or stock shortages, we may split shipments to avoid delays and ensure prompt delivery.

WHAT TO DO IN CASE OF DELAY OR LOSS OF ORDER?

All our orders are shipped with insurance for your peace of mind.
If a package is held up in customs, returned, or lost in transit, we will immediately resend a new package free of charge.

DO I HAVE TO PAY CUSTOMS DUTIES OR TAXES?

No, we cover all customs duties and import taxes .
However, we cannot be held responsible for any delays caused by customs services . For more information, you can contact your local customs office.

HOW TO CONTACT US REGARDING A SHIPMENT?

Our dedicated support team is available 24/7 for any delivery-related questions.
They typically respond within 24 hours and are committed to providing you with an excellent shopping experience.
Phone: +18402063075
Email: support@kalloslondon.com